FAQ — ORTHIC (paste-ready)
SEO title: FAQ | ORTHIC
Meta: Answers on production, sizing, shipping and returns for ORTHIC made-to-order clothing.
Orders and production
1. How are ORTHIC pieces made?
Every on-demand ORTHIC piece is made to order. We do not hold warehouse stock of these styles. Once you order, your garment is printed or embroidered on its blank and then shipped to you. That means less overproduction, and every piece is made fresh for you.
2. How long until my order ships?
Production takes 2–5 business days on average. Your order ships after that. Busy periods and product availability can make production take longer.
3. How long does delivery take?
Estimated delivery is production plus shipping:
- United States: 2–5 business days production + 3–4 business days standard shipping — about 5–9 business days in total. Express (where offered at checkout) ships in 1–3 business days after production.
- International (including Canada and Europe): 2–5 business days production + 5–20 business days standard shipping.
These are estimates, not guarantees. See Shipping & Returns.
4. Can I change or cancel my order?
Only before production starts. Because every piece is made to order, once production begins we cannot change the size, colour or design, and we cannot cancel. If you need a change, email us right away at Jamesblanchard2026@gmail.com with your order number. The delivery address can sometimes be corrected a little later, but not after the order ships.
5. Will my order arrive in one package?
Not always. Items can be produced at different facilities, so a multi-item order may arrive in separate packages on different days. Each package gets its own tracking.
Sizing and product
6. How do ORTHIC pieces fit?
It depends on the piece. Each product page lists the fit and has a size chart from the garment maker. Check the size chart before you order: size exchanges are not possible on made-to-order pieces (see Shipping & Returns).
7. What are the garments made of?
Each product page lists the full composition and fabric weight. We lead with fibre and weight — for example, the Quiet Weight Hoodie is 65% cotton / 35% polyester at 16.5 oz/yd² (560 g/m²). We only claim what the supplier spec confirms.
8. Do the hoodies have drawstrings?
No. Our hoodies use a clean double-layer hood with no drawstrings. That is intentional.
9. How should I care for my piece?
Follow the care label on the garment and the care notes on the product page.
Shipping, returns and support
10. Where do you ship?
We ship to most countries. Our production partner cannot ship to a small number of destinations because of legal or carrier restrictions. Currently those are Russia, Belarus, Cuba, Iran, Syria, North Korea, Ecuador, and the Crimea, Luhansk and Donetsk regions of Ukraine. If your country is not available at checkout, we cannot deliver there yet.
11. Will I pay customs or import duties?
You might. If your order ships from a facility outside your country or region, your local customs office may charge duties, taxes or handling fees on delivery. You pay these, and we cannot predict or refund them.
12. Can I return or exchange something?
We do not accept returns or exchanges for change of mind, wrong size or wrong colour, because every piece is made to order for you. If your item arrives misprinted, damaged or defective, or you get the wrong item, we will replace it free (or refund it). Contact us within 14 days of delivery with a photo. See Shipping & Returns.
13. My order is late or tracking has not moved. What should I do?
Give it a couple of extra days past the estimated delivery date — carrier delays happen. If it still has not arrived, email us with your order number and we will investigate. If the carrier confirms it is lost, we will send a replacement at no cost. Please contact us no later than 21 days after the estimated delivery date.
14. How do I contact ORTHIC?
Email Jamesblanchard2026@gmail.com or call 704-607-4103. We reply within 1–2 business days. Include your order number if you have one.