Shipping & Returns — ORTHIC
Shipping
Made to order. Every on-demand ORTHIC piece is produced after you order. Delivery time is production time plus shipping time.
Production time: 2–5 business days on average. It can run longer during peak periods or if a blank is temporarily out of stock.
Shipping times (after production):
Estimated total to the US with standard shipping: about 5–9 business days. Business days exclude weekends and holidays. All times are estimates, not guarantees.
Shipping rates: Shipping is calculated at checkout. For US standard shipping on hoodies and pants, that is typically $8.79 for the first item plus $2.50 for each additional item. International rates are calculated at checkout.
Tracking: You will get a shipping confirmation email with a tracking number once your order ships. Multi-item orders may ship in more than one package, each with its own tracking.
Customs and duties: International orders may be charged import duties, taxes or handling fees by your country’s customs authority. You pay these charges. If you refuse or do not claim a package at customs, it is not eligible for a refund. Reshipping it costs extra.
Address accuracy: Please double-check your shipping address at checkout. If a package comes back because the address was incomplete or wrong, or because it was not claimed, we can reship it once you confirm the correct address. You will pay the reshipping cost. We cannot guarantee delivery to P.O. boxes.
Restricted destinations: We currently cannot ship to Russia, Belarus, Cuba, Iran, Syria, North Korea, Ecuador, or the Crimea, Luhansk and Donetsk regions of Ukraine. This list may change.
Late or lost packages: If your order is past its estimated delivery date, allow a couple of extra days, then contact us at Jamesblanchard2026@gmail.com with your order number. If the carrier confirms the package is lost in transit, we will replace it at no cost, as long as you contact us within 21 days of the estimated delivery date. If tracking shows Delivered but you cannot find the package, check with neighbours, other people at the address and your local post office first. We cannot cover packages the carrier marks as delivered.
Returns & refunds
The short version: every on-demand ORTHIC piece is made to order for you, so we cannot take returns or exchanges for change of mind, wrong size or wrong colour. If something arrives wrong, we will make it right.
What we cover
We will send a free replacement or give a refund, at our choice, if your item:
arrives misprinted (wrong placement, wrong colours, or the wrong design),
arrives damaged or defective (for example a manufacturing flaw, a warped print or an ink problem),
is the wrong item or wrong size compared with what you ordered,
is missing from your order, or
is lost in transit (confirmed by the carrier).
You do not need to send the item back unless we ask.
What we do not cover
Change of mind or buyer’s remorse
Ordering the wrong size or colour (please check the size chart on each product page before ordering)
Wear and tear, or damage from not following the care label
Packages marked Delivered by the carrier (see Shipping above)
Packages returned because of an incorrect or incomplete address, or not claimed at customs (we can reship at your cost)
Customs duties and import taxes
How to make a claim
Email Jamesblanchard2026@gmail.com within 14 days of delivery (for lost packages: within 21 days of the estimated delivery date).
Include your order number, a short description of the problem, and a clear photo showing the whole item plus a close-up of the issue. If several items are affected, one photo showing all of them together works.
We will review your claim and reply within 1–2 business days. If it is approved, we will produce and ship your replacement (at no cost to you) or issue your refund.
Refunds
Approved refunds go back to your original payment method. It can take 5–10 business days for your bank or card provider to show the refund. Original shipping costs are refunded only when the whole order is affected by our error.
Cancellations
You can cancel for a full refund only before production starts. Email us as soon as possible. Once production begins, we cannot cancel or refund the order.
Customers in the EU, UK and other regions
Nothing in this policy limits the rights you have under your local consumer law.